Terms of Service

Last Updated: October 2025

1. Introduction

Welcome to My Beautiful Ghana (“we,” “us,” “our,” or “the Platform”). By accessing or using our website and services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our Platform.

My Beautiful Ghana is a comprehensive tourism and business platform offering accommodation booking, accommodation listings, tour services, event listings, banner advertising, e-commerce, real estate listings, and news/entertainment content.

2. Definitions

User: Any person who accesses or uses the Platform
Partner: Accommodation providers, tour operators, event organizers, or other service providers who list their services on the Platform
Guest/Customer: Users who book or purchase services through the Platform
Listing: Any accommodation, tour, event, product, real estate, or service advertised on the Platform
Services: All features and functionalities offered by My Beautiful Ghana

3. Eligibility

You must be at least 18 years old to use our Services. By using the Platform, you represent and warrant that you have the legal capacity to enter into binding contracts under Ghanaian law.

4. Account Registration

4.1 Account Creation

You must provide accurate, current, and complete information during registration
You are responsible for maintaining the confidentiality of your account credentials
You agree to notify us immediately of any unauthorized access to your account
You are responsible for all activities that occur under your account

4.2 Account Types

Guest Accounts: For booking accommodations, tours, and purchasing products
Partner Accounts: For listing accommodations, tours, events, real estate, or selling products
Business Accounts: For banner advertising and business services

5. Booking and Transaction Terms

5.1 Accommodation Bookings

All bookings are subject to availability and confirmation by the accommodation partner
Prices displayed are in Ghana Cedis (GHS) unless otherwise stated
Booking confirmation will be sent via email upon successful payment
Check-in/check-out times and house rules are determined by individual accommodation partners

5.2 Tour Bookings

Tour availability, itineraries, and inclusions are as described in the listing
Minimum participant requirements may apply to certain tours
Weather-dependent tours may be rescheduled or cancelled with appropriate notice
Participants must meet age, health, and fitness requirements specified for each tour

5.3 Payment Processing

All payments are processed securely through Paystack, our authorized payment processor
We accept credit/debit cards, mobile money, and other payment methods supported by Paystack
By providing payment information, you authorize us to charge your payment method for the total amount
Payment is due at the time of booking unless otherwise specified

5.4 Service Fees

My Beautiful Ghana charges a service fee on bookings and transactions
Service fees are clearly displayed before payment confirmation
Listing fees for Partners are non-refundable once listings are published

6. Cancellation and Refund Policy

6.1 Guest Cancellations

Accommodation Bookings:

Cancellation more than 14 days before check-in: Full refund minus 10% processing fee
Cancellation 7-14 days before check-in: 50% refund
Cancellation less than 7 days before check-in: No refund
No-shows: No refund

Tour Bookings:

Cancellation more than 7 days before tour date: Full refund minus 15% processing fee
Cancellation 3-7 days before tour date: 50% refund
Cancellation less than 3 days before tour date: No refund
Weather-related cancellations by operator: Full refund or reschedule

E-Shop Purchases:

Physical products: Return within 7 days of receipt if unused and in original packaging
Digital products: No refunds after download/access
Personalized/custom items: No refunds unless defective

6.2 Partner Cancellations

If a Partner cancels a confirmed booking, the Guest receives a full refund
Partners may face penalties or account suspension for repeated cancellations
Force majeure events may be considered on a case-by-case basis

6.3 Refund Processing

Approved refunds are processed within 5-10 business days
Refunds are issued to the original payment method
Transaction fees and service charges are generally non-refundable

7. Partner Listing Terms

7.1 Listing Requirements

All listings must be accurate, complete, and not misleading
Photos must genuinely represent the accommodation, tour, product, or service
Pricing must be clearly stated with all applicable fees disclosed
Partners must have legal authority to offer the listed services

7.2 Listing Fees

Accommodation listings: Monthly or annual subscription fees apply
Featured listings: Additional promotion fees apply
Event listings: Per-event posting fees
Real estate listings: Tiered pricing based on property value and listing duration
E-shop listings: Commission on sales or monthly subscription

7.3 Quality Standards

Partners must maintain the quality and accuracy of their listings
Services must be provided as described in the listing
Partners must respond to booking inquiries within 24 hours
Failure to meet quality standards may result in listing removal

8. User Conduct and Prohibited Activities

You agree NOT to:

Violate any applicable laws or regulations
Provide false, inaccurate, or misleading information
Impersonate any person or entity
Engage in fraudulent activities or money laundering
Upload viruses, malware, or harmful code
Harass, abuse, or harm other users or Partners
Scrape, copy, or steal content from the Platform
Use the Platform for any illegal purpose
Circumvent our booking and payment systems
Post discriminatory, offensive, or inappropriate content
Manipulate reviews or ratings
List counterfeit, stolen, or illegal items

9. Intellectual Property Rights

9.1 Platform Content

All content on My Beautiful Ghana, including logos, text, graphics, and software, is owned by us or our licensors
You may not copy, reproduce, or distribute Platform content without written permission

9.2 User-Generated Content

You retain ownership of content you upload (photos, reviews, listings)
By uploading content, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and promote your content
You represent that you have the right to upload all content and that it does not violate any third-party rights

9.3 Copyright Infringement

We respect intellectual property rights
If you believe content infringes your copyright, contact us at [legal@mybeautifulghana.com] with:

- Description of the copyrighted work
- Location of the infringing content
- Your contact information
- A statement of good faith belief
- Your signature (electronic or physical)

10. Reviews and Ratings

Reviews must be based on genuine experiences
Reviews should be honest, fair, and constructive
We reserve the right to remove reviews that violate our content policy
Partners may respond to reviews but cannot demand removal of honest reviews
Fake or manipulated reviews will result in account suspension

11. Liability and Disclaimers

11.1 Platform Role

My Beautiful Ghana acts as an intermediary connecting Guests with Partners
We do not own, operate, or control accommodations, tours, or products listed (unless explicitly stated)
Partners are independent third parties responsible for their own services

11.2 Limitation of Liability

We are not liable for:

- Quality, safety, or legality of listed services
- Accuracy of listings or Partner representations
- Actions or omissions of Partners or Guests
- Personal injury, property damage, or loss occurring during stays or tours
- Force majeure events (natural disasters, civil unrest, pandemics)
- Financial losses due to booking disputes

11.3 Maximum Liability

Our total liability to you is limited to the amount you paid through the Platform for the specific transaction in question
We are not liable for indirect, incidental, or consequential damages

11.4 Indemnification

Your violation of these Terms
- Your violation of any rights of third parties
- Your use of the Platform
- You agree to indemnify and hold us harmless from any claims arising from:

12. Dispute Resolution

12.1 Between Guests and Partners

Disputes should first be resolved directly between the parties
We may assist with communication but are not obligated to resolve disputes
We do not make determinations on who is at fault

12.2 Chargebacks and Payment Disputes

Payment disputes are handled by Paystack and relevant card networks
We may investigate disputes and request additional documentation
Frequent disputes may result in account suspension

12.3 Governing Law

These Terms are governed by the laws of Ghana
Disputes will be resolved in the courts of Ghana
Mediation through alternative dispute resolution may be attempted before litigation

13. Privacy and Data Protection

Your use of the Platform is also governed by our Privacy Policy
We collect, use, and protect your data in accordance with Ghana’s Data Protection Act, 2012 (Act 843)
Payment data is processed securely by Paystack in compliance with PCI DSS standards

14. Modifications to Terms

We reserve the right to modify these Terms at any time
Significant changes will be communicated via email or Platform notification
Continued use of the Platform after changes constitutes acceptance
If you disagree with changes, you must stop using the Platform

15. Account Suspension and Termination

15.1 By Us

We may suspend or terminate your account for:

- Violation of these Terms
- Fraudulent activity
- Repeated cancellations or no-shows
- Failure to pay fees
- Abuse of other users or Partners
- Legal or regulatory requirements

15.2 By You

You may close your account at any time
Outstanding payments remain due upon account closure
Certain data may be retained for legal compliance

16. Force Majeure

We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or technical failures.

17. Severability

18. Contact Information

For questions about these Terms of Service:

My Beautiful Ghana
Email: support@mybeautifulghana.com

19. Acknowledgment

By using My Beautiful Ghana, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.